Event Highlights

Here is a summary of everything you need to know about our summit

Topic Highlights

  • Reshaping Financial Services: What does the future of BFSI industry look like?
  • Technologies which will be a ‘game changer’ in BFSI sector - AI, ML, RPA, NLP etc.
  • Reshaping the BSFI Customer World with Chatbots and Robotics
  • Infusing AI to power CX and the BFSI Industry
  • The impact of ChatGPT on Banking, Finance and Insurance sector
  • Web3 shaping an emerging future for BFSI sector
  • Cryptocurrencies and Blockchain: The Future of Digital Currencies
  • Banking and Insurance in the Metaverse
  • Building a dynamic cybersecurity Perspective: BFSI sector
  • Rise of FinTech – Competition vs Collaboration models
  • Digital Payments: Challenges & Trends in 2025
  • The Future of Digital Currencies – The Digital Euro Project
  • Fintech reshaping the future of Finance
  • From Open Finance to Embedded Finance
  • Ameliorating the future of cloud in BFSI industry
  • Hyper-personalisation in BFSI: Redefining FS with customer-centric data and automation
  • Exploring the Future of Work and developing a digital culture in Financial Services
  • ESG & Sustainable Finance: A New Lens for BSFI sector

The BFSI sector is profoundly transforming, driven by rapid digitization and shifting business landscapes. Technology leaders are actively seeking comprehensive strategies to outpace competitors and enhance resilience. Customer-centricity, process automation, and data security remain top priorities. Get ready for an exciting journey where leading technology and innovation leaders gather. This exclusive event offers insights, case studies, dynamic panels, and interactive sessions.

Contact Center Summit Pannel Dicussion
Contact Center Summit Speaker
CX Innovation Summit
CX Networking Break

Network With

GMs, C-level, Senior Vice Presidents, Directors, Heads of Departments and Experts from Banks, Financial Institutions and Insurers who are responsible for and involved in:
  • Digital Wallets
  • Emerging Technologies
  • Customer Experience
  • Customer Engagement
  • Customer Journey
  • Customer Insights & Intelligence
  • User Experience
  • Digital Experience
  • Digital Engagement
  • Digital Channels
  • Digital Business
  • Digital Strategy & Performance
  • Payments Delivery
  • Digital Products & Services
  • Payment Products & Partnership
  • Payments Policy & Compliance
  • Contactless Payments
  • Digital Platform
  • Digital Currencies
  • Future of Work, Hybrid Work, Customer On-Boarding
  • Enterprise Architecture
  • Innovation
  • Open Banking
  • API Banking
  • FinTech
  • Embedded Finance
  • BlockChain & DLT
  • Artificial Intelligence
  • Intelligent Automation
  • Robotic Process Automation (RPA)
  • Machine Learning
  • AR/VR, Metaverse
  • Data Analytics and Business Intelligence
  • Predictive Intelligence
  • Big Data / IOT
  • Cloud, Cloud Computing / Architecture
  • DevOps, IT & Engineering
  • Cyber Security, Risk & Security Architecture
  • AML, KYC, Regulatory Compliance / RegTech
  • Information & Data Security
  • ESG, Sustainability
  • Quality & Internal Control
  • Diversity & Inclusion
  • Change Management
  • Operational Excellence